Notification Master for Creatio allows users to easily create and modify rules and settings for various types of notifications within the Creatio system. This tool is designed to simplify the configuration process, enabling users to set up notifications such as system alerts, Telegram messages, emails, and activities directly from the Creatio interface.

Use Cases:

• Event Celebrations: Automatically send congratulatory messages to employees on their work anniversaries or birthdays.

• Order Confirmations: Send email notifications to customers when a new order is placed, providing order details and next steps.
• Customer Service Tasks: Assign tasks to customer service representatives to contact clients regarding their claims, ensuring timely resolution.
• Application Status Updates: Notify users about changes in the status of their applications, such as approvals or required actions.
• Telegram Group Alerts: Inform team members in Telegram groups or channels about important updates or announcements.

Key Features:

• Creation of Various Notification Types: Support for system notifications, Telegram messages, activities, email messages, and more.
• Recipient Identification: Ability to specify recipients including individual contacts, contact groups, and external recipients.
• Event-Based Notification Generation: Setup of timer or trigger-based events to generate notifications.
• Notification Rules Configuration: Define rules for when and how notifications should be generated.
• Field Mapping Settings: Customizable field mappings for activity-type notifications.
• Customized Notifications: Administrators can set up general notifications for all users, while users can create personalized notifications for their own needs.
• Notification Processing Insights: Quick access and control over notification processing status directly from the settings page.
• Status Insights: Visibility into notification statuses within the Creatio Activity channel to keep users informed.
• Read Tracking: Track whether notifications have been read or remain unread to enhance communication efficiency.
• Analytics and Reporting: Detailed analytics of notification settings based on channels, objects, and recipients, and processing results categorized into successful, canceled, or error notifications for optimization of communication strategies.